Shipping Info

SHIPPING & DELIVERY

For sending your ceramics we use the courier service DHL Express (and occasionally CTT Portugal).

Delivery with DHL Express depends on:

-correctly specified address at check-out (this address can either be residential or commercial, that is your place of work)

-information on your mobile phone or landline number

You receive a tracking number so that you can follow the route via the courier`s website.

Our guarantee: We guarantee that the ceramics is adequately packed and that the goods are in perfect condition at arrival on your address.

When packing your ceramics we use double walled cardboard boxes that provide excellent protection and we also make sure that there is enough “cushioning” materials (like bubble wrap and similar) to protect the goods.

**If, for some unexpected reason, the ceramics would not reach your home in perfect condition, we promise to replace the item/ items as soon as possible and without any extra charge for you.

SHIPPING FEES & DELIVERY CHARGES

After you complete your order in the check-out, we will personally calculate the amount for the shipping cost and then send a quote to you in a separate e-mail. The amount depends on:

-weight and volume of the package

-the courier service of choice, DHL Express or CTT Portugal

-destination country (all countries belong to certain shipping zones set up by the courier)

We guarantee to always use the most beneficial courier service.

Lillie Ceramics is not responsible for any possible import taxes charged on ceramic goods entering countries outside of the European Union or zones within Europe excluded from VAT rules. Please check with the customs in your country/ place of residence.